ML, Vewd IQ, Customer Experience, Analytics

: How TV service providers can use AI to slash customer service costs and boost NPS

Competition for eyeballs and share of the household wallet is intense. The availability of low cost OTT services on pay-as-you-go contracts means that the potential for churn is at an all-time high. But, by offering a holistic experience for customers to easily find and enjoy their content, along with a superior quality of service (QoS), TV providers can still hold the upper hand.

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